Need help?

If you have any questions about

·      Your order

·      Returning a faulty item

·      Using your yarn

 

Please email [email protected]

 

Delivery

UK shipping is always £2.95 however much you order. It normally takes 2-3 days (standard economy service).

 

International delivery: please email [email protected] for a shipping price. I will use the cheapest insured service available at the time of your order. Please be aware there may be additional customs charges, which are outside my control.

 

Unfortunately, as a micro-business I’m not currently able to offer free shipping as standard or free returns on unwanted items. These options are planned for the future though, so please stay tuned!

 

Cancellation

If you change your mind about a purchase within 14 days, you have the right to cancel and return the items in their original condition (at your own expense).

 

Email [email protected] to let me know you’re cancelling your purchase and want to return the goods.

 

Yarn colour and care

Hand-dyed yarns are unique – no two skeins are the same. So if you’re using more than one skein for a project, you may want to use different skeins on alternate rows/rounds to keep the colour distribution consistent.

 

There may also be ‘pooling’ or ‘flashing’ effects with some colourways. This is a feature of hand-dyed yarns, but if you’re not a fan of it, try alternating skeins or using slipped stitch designs to break up the colours more.  

 

All yarns from Dex Digits should be gently hand-washed cold using a wool-specific detergent. Machine-wash them at your own risk!

 

Enjoy your yarn :)

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